Tags

The Tags API lets you manage tags for your organization and control AI auto-tagging. Tags categorize chat sessions (e.g. “billing”, “refund”, “feature-request”) and help with filtering, reporting, and routing.

Key Concepts

• Tag — A label that can be applied to chat sessions, with an optional auto-tagging setting
• Tags in use — Tags that are actually applied to sessions
• Auto-tagging — When enabled, the AI automatically applies relevant tags to sessions based on conversation content

Available Endpoints

List Tags

List all tags

Tags in Use

List tags currently applied to sessions

Create/Update Tag

Create or update a tag

Delete Tag

Remove a tag

Auto-tagging Status

Check if AI auto-tagging is enabled

Toggle Auto-tagging

Enable or disable AI auto-tagging