Skip to main content
GET
/
insights
/
{id}
Get a specific customer insight
curl --request GET \
  --url https://api.open.cx/insights/{id}
{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "insight_number": 0,
  "content": "<string>",
  "sentiment": "angry",
  "occurrence_count": 0,
  "category": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>"
  },
  "team": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "resolved_by": {
    "name": "<string>",
    "avatar_url": "<string>"
  },
  "resolved_at": "2023-11-07T05:31:56Z",
  "archived_by": {
    "name": "<string>",
    "avatar_url": "<string>",
    "reason": "<string>"
  },
  "archived_at": "2023-11-07T05:31:56Z",
  "deep_research": "<string>",
  "deep_research_completed_at": "2023-11-07T05:31:56Z",
  "first_seen_at": "2023-11-07T05:31:56Z",
  "last_seen_at": "2023-11-07T05:31:56Z",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z"
}

Path Parameters

​
id
string
required

Response

Default Response

​
id
string<uuid>
required
​
insight_number
integer
required
Required range: -9007199254740991 <= x <= 9007199254740991
​
content
string
required
​
sentiment
enum<string>
required
Available options:
angry,
happy,
neutral
​
occurrence_count
integer
required
Required range: -9007199254740991 <= x <= 9007199254740991
​
category
object
required
​
team
object
required
​
resolved_by
object
required
​
resolved_at
string<date-time> | null
required
​
archived_by
object
required
​
archived_at
string<date-time> | null
required
​
deep_research
string | null
required
​
deep_research_completed_at
string<date-time> | null
required
​
first_seen_at
string<date-time>
required
​
last_seen_at
string<date-time>
required
​
created_at
string<date-time>
required
​
updated_at
string<date-time>
required