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GET
/
sla
/
analytics
Get SLA analytics overview
curl --request GET \
  --url https://api.open.cx/sla/analytics \
  --header 'Authorization: Bearer <token>'
{
  "coverage_rate": 123,
  "total_sessions": 123,
  "sla_sessions": 123,
  "compliance": {
    "overall": 123,
    "first_reply": {
      "fulfilled": 0,
      "breached": 0,
      "completed_after_breach": 0,
      "active": 0,
      "rate": 123
    },
    "next_reply": {
      "fulfilled": 0,
      "breached": 0,
      "completed_after_breach": 0,
      "active": 0,
      "rate": 123
    },
    "resolution": {
      "fulfilled": 0,
      "breached": 0,
      "completed_after_breach": 0,
      "active": 0,
      "rate": 123
    }
  },
  "percentiles": {
    "first_reply": {
      "p50": 123,
      "p90": 123,
      "p95": 123
    },
    "next_reply": {
      "p50": 123,
      "p90": 123,
      "p95": 123
    },
    "resolution": {
      "p50": 123,
      "p90": 123,
      "p95": 123
    }
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.open.cx/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
timezone
string
default:UTC
​
policy_id
string
​
team_id
string
​
channel
enum<string>
Available options:
web,
email,
phone_voice,
slack,
sms,
whatsapp,
instagram,
messenger,
api,
web_voice
​
agent_id
number

Response

Default Response

​
coverage_rate
number
required
​
total_sessions
number
required
​
sla_sessions
number
required
​
compliance
object
required
​
percentiles
object
required