Get SLA breach heatmap

Get a heatmap of SLA breaches by hour of day and day of week. Use when pulling SLA-adherence metrics into a reporting system.

GET /sla/analytics/breach-heatmap

Get SLA breach heatmap

cURL

curl --request GET \
  --url https://api.open.cx/sla/analytics/breach-heatmap \
  --header 'Authorization: Bearer <token>'

200

{
  "timezone": "<string>",
  "data": [
    {
      "day_of_week": 3,
      "hour": 11,
      "breaches": 0
    }
  ]
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

timezone · string · default: UTC

policy_id · string

team_id · string

channel · enum<string>

Available options: web, email, phone_voice, slack, sms, whatsapp, instagram, messenger, api, web_voice

agent_id · number

Response

200

application/json

Default Response

timezone · string · required

data · object[] · required

Show child attributes