The Customer Insights API allows you to programmatically access and manage AI-generated insights from your customer interactions. Our AI automatically analyzes every customer interaction across all channels (email, SMS, phone, WhatsApp, Slack, and web) to extract meaningful patterns and insights that help you understand your customers better.Documentation Index
Fetch the complete documentation index at: https://docs.open.cx/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Customer Insights are automatically generated from your customer interactions and consist of:- Pattern Recognition - AI identifies recurring themes and issues
- Sentiment Analysis - Understanding customer satisfaction levels
- Topic Clustering - Grouping similar feedback and concerns
- Cross-channel Intelligence - Combining insights from all communication channels
Available Endpoints
Get All Insights
Retrieve all customer insights with optional filtering
Get Specific Insight
Get detailed information about a specific insight
Resolve Insight
Mark an insight as resolved
Assign Insight
Assign an insight to a team member