The OpenCX server connects your account to AI clients like Cursor, Claude Desktop, Claude Code, Visual Studio Code, Windsurf, and Zed. Manage contacts, sessions, training, workflows, and analytics through natural language — without switching to the dashboard.Documentation Index
Fetch the complete documentation index at: https://docs.open.cx/llms.txt
Use this file to discover all available pages before exploring further.
What You Can Do
Support inbox
Support inbox
Pull session history, reassign conversations, resolve tickets, and reply — without leaving your editor. Filter by status, sentiment, tags, or team.
Train your AI agent
Train your AI agent
Create and edit training scenarios, search the knowledge base, organize training into directories, and crawl websites to keep content current.
Workflows and actions
Workflows and actions
Configure API actions your AI agent calls during conversations. Trigger workflows, manage outbound sequences, and set up phone agents.
Analytics and insights
Analytics and insights
Review handoff reasons, CSAT scores, SLA compliance, and recurring support themes. Pull impact reports and customer insights by category.
Requirements
- Node.js 18 or later — the server runs via
npx @opencx/mcp - An OpenCX API key — generate one in your OpenCX dashboard under Settings > API Keys
Related Documentation
Get Started
Connect the MCP server to your AI client
Prompt Library
Ready-to-use prompts by domain
Tools Reference
All available tools organized by domain
Troubleshooting
Common issues and how to resolve them