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This page covers Intercom as a knowledge source — syncing your Help Center articles and content snippets so the AI can answer from them. For inbox connect, conversations, and handoff, see the Intercom integration.
The Intercom source syncs your published Help Center articles and your into the AI’s training index, so the AI answers from the same content your customers and your Intercom AI agent already rely on.

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What syncs

  • Published Help Center articles, in each article’s default language. Every item links back to the article’s public page. Drafts aren’t synced.
  • Content snippets. Snippets available to Intercom’s AI agent are used in customer replies. Snippets limited to your team or to specific audiences are imported as internal and aren’t used in customer replies.
  • Removals. Articles you unpublish or delete, and snippets you delete, are removed on the next sync.
Not synced: article translations, conversations, and guidance rules from Intercom’s AI agent. Add guidance as AI Instructions.

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Credentials

One access token with read access to articles and content snippets. The same Personal Access Token you use for the ticketing integration works.

Connect Intercom

Access token, first sync, limits.

Troubleshooting

Sync silently empty, segments instead of articles.

Intercom integration

Inbox, conversations, handoff.

Connect a knowledge source

Compare sources.