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Documentation Index

Fetch the complete documentation index at: https://docs.open.cx/llms.txt

Use this file to discover all available pages before exploring further.

This page covers Intercom as a knowledge source — syncing segment definitions as context the AI can draw on. For inbox connect, conversations, and handoff, see the Intercom integration.
The Intercom source syncs your into the AI’s training index. The AI uses segment context to understand how your contacts are grouped and what language to use when answering a specific customer type.

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What actually syncs today

  • Segments only. Customer segment definitions from your Intercom workspace — names, filters, and metadata.
  • Not articles. If you want Intercom Help Center articles in the AI index, use the Website crawler against your Intercom Help Center URL until direct article sync ships.
  • Not conversations. Conversation history isn’t pulled into the training index today.
This is narrower than most people expect. If your goal is “let the AI answer from our Intercom articles”, the crawler route is what works today.

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Credentials

One access token with read permission. The same Personal Access Token you use for the ticketing integration works — it just needs segment read.

Connect Intercom

Access token, start date, what to expect.

Troubleshooting

Sync silently empty, multi-workspace.

Intercom integration

Inbox, conversations, handoff.

Website crawler

Workaround for Intercom Help Center articles.