Branding

When your customers log into the OpenCX dashboard through an org you created, they see your brand instead of OpenCX’s default branding.

When your customers log into the OpenCX dashboard through an org you created, they see your brand instead of OpenCX’s default branding.

What’s customizable

Element	Where it appears	Field
Logo	Sidebar header, handoff insights (expert popover and recommendation modal)	logo_url
App name	Browser tab title (replaces “Open”), sidebar menu item (“[name]‘s agent”), chat page heading, handoff insights expert labels	app_name
Support email	All “contact us” links and error messages across the dashboard	support_email
Primary color	Reserved for future use (v2)	primary_color

How it works

Branding is configured on your partner record — not on individual orgs. Every org you create inherits your branding automatically.

Configuration

Branding fields are set on your partner record during onboarding. Contact the OpenCX team to update them.

Field	Type	Example
logo_url	URL to your logo image (SVG or PNG recommended, square aspect ratio)	https://cdn.example.com/logo.svg
app_name	Name shown in the browser tab	"Booking Support"
support_email	Email shown in all “contact us” copy	"[e-mail]"
primary_color	Hex color code (reserved for v2)	"#003580"

Use a square logo (1:1 aspect ratio) for best results. The logo renders at 32x32px in the sidebar. SVG is preferred for crisp rendering at all sizes.

What’s not branded (v1)

These elements currently show OpenCX defaults regardless of partner configuration:

• Login page — The auth page loads before any org context is available. Branding kicks in after login. Partners using Login Links bypass this page entirely.
• Invitation accept page — Same constraint as login.
• Favicon and Open Graph image — Static assets that require per-domain serving.
• Primary color theming — Changing --primary also requires computing a contrast-safe --primary-foreground. Deferred to v2.

Billing

For partner orgs, the Billing page is automatically hidden from the settings navigation and command palette. Partners handle billing with their customers directly — OpenCX bills the partner at the account level.