Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.open.cx/llms.txt

Use this file to discover all available pages before exploring further.

This page covers Zendesk as a knowledge source — syncing Help Center articles into the AI’s training index so replies cite your published content. For ticketing, Sunshine, channels, and handoff, see the Zendesk integration.
The Zendesk source pulls your articles into the AI’s training index. The AI retrieves from them at answer time and can cite them as sources. Sync is — edits and new articles show up on the next scheduled run.

​
What you’re signing up for

  • Articles only. No tickets, users, or organizations. This connector is strictly for training content.
  • All variants. Published, draft, and archived articles are all fetched. Visibility in OpenCX is derived automatically — see the Connect page.
  • Every locale. Articles in each language are synced as separate entries. The AI answers in the language it retrieves from.
  • One Help Center per connection. If your Zendesk account hosts multiple Help Centers under one API token, only one is synced today.

​
Common stumbling blocks

The Zendesk source connects to a Zendesk instance via the Support API — it’s not a public Help Center crawler. The Subdomain field is your Zendesk instance name (e.g. acme from acme.zendesk.com), not your public Help Center URL (e.g. help.acme.com). If you paste the public URL, the sync will fail with an authentication error.
If you’re trying to index a public help center and don’t have Zendesk admin credentials, use the Website crawler against the public URL instead.

Connect Zendesk

Subdomain, API token, visibility rules.

Troubleshooting

Sync failures, segment surprises, archived articles.

Zendesk integration

Ticketing, Sunshine, channels.

Connect a knowledge source

All sources compared.