Shopify

Sync Shopify pages, blog articles, and product descriptions into the AI training index.

This page covers Shopify as a knowledge source — syncing store content into the AI’s training index. For live order lookup, product search as tools, customer enrichment, and AI Actions, see the Shopify integration.

The Shopify source pulls store content you publish through your storefront — pages, blog articles, and product descriptions — into the AI’s training index. The AI reads this content for answers about policies, store information, and product details.

Knowledge sync vs. live tools

This is the line most Shopify customers want clarified:

You want the AI to…	Use
Answer from your shipping policy, return policy, About page, FAQ page	Knowledge sync (this source) — Pages stream
Answer from your blog posts	Knowledge sync — Articles stream
Answer from product descriptions at a general level	Knowledge sync — Products stream
Look up a specific customer’s order status in real time	Shopify integration — Admin API AI Action
Search the live catalog for current pricing or stock	Shopify integration — AI Action

Knowledge sync is for content that changes infrequently and you want the AI to know about. AI Actions are for real-time lookups.

Per-stream opt-in

You pick which streams to sync when you connect:

• Pages (enabled by default) — store pages
• Articles (opt-in) — blog articles
• Products (opt-in) — product titles, descriptions, and metadata

Each stream requires a specific OAuth scope on your Shopify custom app.

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Related Documentation

Connect Shopify

Custom app, OAuth, stream selection, scopes.

Troubleshooting

Scope errors, missing content, product URLs.

Shopify integration

Admin API actions, order lookup, contact metadata.

AI Actions

Tools the AI runs against Shopify at runtime.